Refund Policy

This policy explains refund rules for digital content and services (in-app purchases, digital items, etc.) offered through MenagerOnline.

1) General Rule

Refund handling depends on where you purchased:
In-app purchases via Apple App Store or Google Play: Refunds/cancellations are governed by Apple/Google in-app purchase and refund terms.
Direct payments via IBAN / bank transfer for digital products/services: Because the product is digital and access is provided, refunds are not available.

2) Apple / Google In-App Purchases

Refund requests are not decided by MenagerOnline; they are handled by Apple/Google.
Use your App Store / Google Play order history, subscription management, or their support channels.
Eligibility, time limits and acceptance are determined by Apple/Google.

3) IBAN / Bank Transfer Purchases (No Refund)

For IBAN purchases, no refunds are issued for digital products once access/delivery is provided.
Bank fees/commissions are the user’s responsibility.
In cases like duplicate payments or clear technical non-delivery, we may provide support after review only where strictly necessary. This does not create a general “right to refund”.

4) Suspected Unauthorized Transactions

For Apple/Google purchases, contact the relevant store first.
Secure your account (change password).
Support: contact@menager.online

5) Contact

Refund-related questions: contact@menager.online